Privacy Policy

We collect personal information through:

• Direct interactions (e.g. meetings, email, forms, surveys)
• Use of our website, automation tools, or integrations
• Public sources (e.g. business websites, LinkedIn)
• Authorised third parties (e.g. your technology providers or partners)

Your privacy matters to us. We use industry-standard security measures to protect your information from loss, unauthorised access, or misuse. This includes:

• Encrypted cloud storage
• Role-based access control
• Secure communication channels
• Regular backups and risk assessments
• Partnering with trusted third-party providers with strong privacy practices

We retain data only as long as needed for business, legal, or regulatory reasons.

We collect, use, and store your information to:

• Deliver and manage our consulting services
• Customise and improve our solutions
• Communicate with you, including support and updates
• Provide billing and administrative services
• Ensure legal and regulatory compliance
• Develop new features and insights (in de-identified or aggregated formats)

We may occasionally use anonymised or aggregated data for benchmarking, analytics, or content creation.

We will not use your personal data for direct marketing without your explicit consent.

We may share your information with:

• Trusted contractors or advisors assisting with your project
• Cloud providers and service platforms we use to deliver solutions
• Regulators or legal authorities if required by law
• Other parties only with your explicit consent

We never sell your personal data. Any data shared is done with strict privacy protections in place, including with offshore partners when necessary.

When you visit our website or use One-Less-Tap tools:

• We may collect technical data such as IP address, browser type, and usage statistics using cookies or analytics tools like Google Analytics.
• You can manage your cookie preferences via your browser settings.
• Our website may contain links to other websites or platforms. We are not responsible for their privacy practices and recommend reviewing their privacy policies.

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children unless required for a specific engagement and with consent.

You may request access to any personal information we hold about you or ask us to correct any errors. Contact us using the details below.

If you have concerns about how your data is handled, please reach out to us directly. We aim to respond to complaints within 30 days. If unresolved, you may refer the matter to the Office of the Australian Information Commissioner.